This Snapshot has been produced to give you a brief overview of how you can support a person with a visual impairment.
Within this module we will cover:
- What the term “visual impairment” means
- Some Types of eye conditions and visual impairment
- Facts and figures about visual impairments
- How to offer support to a person with a visual impairment
- Types of assistance dogs you may encounter
Having the confidence and the knowledge to communicate effectively with a person who has a visual impairment is an important part of providing a great customer experience.
Our Learning Snapshot provides an overview of visual impairment so that you can understand how best to interact with those who have a visual impairment.
The content of this Learning Snapshot has been developed by people who have real life experience of interacting with people who have a disability.
The Learning Snapshot is designed to be a quick point of reference and is ideally suited to remote employees and individuals who need to gain a quick overview of the topic or as a supporting resource alongside our other equality, diversity and inclusion modules.
Further resources are available from the Knowledge Centre to support and embed what has been learnt.